Sales Terms and Conditions
How to Buy
Product Availability
Product price

Order confirmation
Payment methods
Access security and transactions

Delivery methods
Shipping costs
Delivery area
Tax and customs fees
Delivery time
Shipment status
Receipt of goods

Returns & Exchanges
Returns procedure
Conditions of return
defective goods
Made gifts

Legal notice and conditions of use
Security and personal data
intellectual property

Limitation of Liability - disclaimer
Governing Law and Jurisdiction

General Conditions of Sale (General Sales Conditions)
The products purchased on are sold directly by Andrea Agnetti Srl, an Italian company, with registered office in via Peranzoni 17 / a, registered at the Chamber of Commerce of Macerata at n. 174 396, Tax ID / VAT 01,705,700,431.
The offer and sale of the products on the site are governed by these Terms and Conditions.
The General Conditions of Sale may be periodically updated; are considered effective and binding on those published accepted at check out.
Please read carefully the terms and conditions of sale before purchasing.
Mode of purchase (Purchase methods)
For each selected product displays a descriptive card with the image and the essential characteristics, for example: the color, the size, the unit price.
The images and colors of the products offered for sale on may not match the actual ones because of the Internet browser and / or monitor: Andrea Agnetti Srl is not responsible for any inaccuracies due to a particular configuration of the computer or a malfunction.
For further product information please contact Customer Service by e-mail

Availability of the product (Product availability)
The products offered for sale and its price are those on
If, at the time of the order, the products are not available the relevant size is not displayed.
If, due to the simultaneous purchase by different customers, the product ordered is no longer available, is sent an e-mail to cancel the order.
Andrea Agnetti Srl may change at any time and without notice the products offered for sale on and its price.
Product price (Price of product)
The price of each item is indicated in Euro: taxes included (VAT), shipping costs for the countries of the 'European Union. Excluding taxes (VAT), shipping costs for countries outside the European Union.
The cost of shipping and any customs charges is indicated before payment and calculated in relation to the destination of the goods. (Mode Shipping)

Order (Order)
The execution of the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance.
Orders can be placed upon registration and / or creating an account ("register for free") Customer personnel. We remind you to read the Privacy Policy (policy statement) and the Terms and Conditions of Sale.
Orders are compiled following the steps and instructions specified in the site.
The purchase of the products offered for sale on can be made by consumers / customers who have reached the age of majority and acting exclusively on their behalf.
The sale and / or distribution of products purchased on is prohibited.
Andrea Agnetti reserves the right to evaluate the acceptance of orders received.
Andrea Agnetti srl will inform the customer by e-mail any inability to accept orders received.
Confirmation of order (Order confirmation)
The customer receives at the time of conclusion of the purchase written confirmation of the ordered product, the amount to be paid, with the detail of the product price and shipping costs and any customs fees for non-EU countries.
Andrea Agnetti Ltd. sends a subsequent order confirmation via e-mail with the timetable for delivery of the product.
Method of payment (Payment methods)
The payment of orders is only in Euros.
Andrea Agnetti Ltd. accepts payments made with the following credit cards and debit cards: Visa, MasterCard, American Express, Master. The ordered products remain the property of Andrea Agnetti Ltd. until the complete collection of the relevant price.

Mode of delivery (Delivery Methods)
The information on the method of delivery, costs and any customs charges are indicated at the time of purchase. The shipping costs and customs duties are paid by the customer and are charged on the credit card debt at the time of purchase.
Shipping costs (Shipping costs)
All purchases with address in Italy are delivered by the courier Bartolini. For all other destinations, and used the courier Bartolini.
We do not ship to PO Boxes.

All orders are delivered by courier Bartolini, from 9 to 17, from Monday to Friday. The forwarder requires the signature "receipt" of the recipient upon delivery.
Once the items have been shipped is no longer possible to change the destination address.
Delivery areas (zones Delivery)
The delivery of products is made to the requested by the Customer (not are no shipments to PO Boxes), and in all countries of the world.
Delivery (Delivery times)
From receipt of order delivery time of products and the following:

Italy   2-3 working days
Islands   3 - 4 days
Another destination 2-3 working days

Deliveries are made and guaranteed by Bartolini.
All orders are delivered by courier Bartolini from 9 to 17, from Monday to Friday. The forwarder requires the signature "receipt" of the recipient upon delivery.
Please the customer to provide a valid address to which to deliver the goods in the delivery times. Please indicate promptly any change of address.
A shipment that you can not change the destination address.
Andrea Agnetti Ltd. upon shipment to the customer communicates with the number of e-mail delivery of Bartolini.La delivery of products can also be done through partial shipments: in this case is only charged the price of products shipped and the cost of a single shipment. In case of partial shipment is given information by email.
Possible delays in the delivery of more than 10 (ten) days. working must be reported promptly to our customer service and within 30 (thirty) calendar days after order confirmation.

State of the expedition (shipping status)
The customer can track the delivery status on the site Bartolini by entering the number of your shipment.
The website presents the exact movements and updated shipment.
Receipt of goods (merchandise Receiving)
To ensure the safety of shipping the dispatcher asks the signature "receipt" of the recipient at the time of delivery; if this is not possible, the goods are not delivered.
If, upon delivery, the exterior of the package has deficiencies, the customer must open the package in the presence of the carrier.
We recommend checking the goods upon delivery and to verify that the amount of products delivered correspond to your order, that the packaging is not damaged, or otherwise altered. Any abnormalities should be noted in writing on the delivery of the courier.
Any problems in the delivery must be reported promptly to our customer service and in any case within thirty (30) calendar days after order confirmation.
Insurance (Insurance)
All packages shipped are insured against theft / loss and damage from the moment they are entrusted to the courier for shipment to delivery to the recipient.
If upon delivery the packaging is damaged, we recommend to reject the goods or to report on the delivery that you accept a damaged package.
Once delivered to the address given and withdrawn, the merchandise is no longer assured.

Returns & Exchanges (Returns and Exchanges)
If the products do not satisfy you can ask for a refund or an exchange.
The conditions for the changes and returns are the following:
Returns procedure (Returns Procedure)
The purchased goods may be returned within 10 days from delivery date.
Returns made after the deadline may be accepted only at the discretion of Andrea Agnetti srl.
Andrea Agnetti srl refunds the entire cost of products returned by the customer as long as accompanied by the authorization to return authorization issued by Andrea Agnetti srl.
Refund, excluding shipping charges, will be credited on the same credit card and debit card used for the purchase or bank account used for the bank transfer.
To make the return process you must send an e-mail to to obtain a return authorization number (RMA- Returns Merchandise Authorization).
To make the return to await the return authorization issued by Andrea Agnetti srl.
The 'e-mail with the return authorization must be included inside the package.
Andrea Agnetti srl sends the authorization to return a sheet pre-compiled with the destination address to be applied on the package.
The unauthorized returns will not be accepted. The return is accepted only if you follow the steps in this section.
Products must be returned in their original packaging to ensure they are not damaged during shipment.
The return of the product does not involve the payment of postage.
The return of the product is not free if the products are made from a country other than the one originally specified as the destination address.
For returns please contact customer service
After completing the proforma invoice for return if booked a retreat contacting Bartolini. The package must be delivered to the carrier closed.
Andrea Agnetti srl send an e-mail confirming the receipt of the returned and activation of the refund procedure. The refund of the price of the returned products is made within 15 days from the date on which Andrea Agnetti Ltd. has received the returned product as directed.
Conditions of return (Return Conditions)
The products being returned must not have been worn, used and damaged. Still have to submit all the original labels and security seals intact.
The shoes should be tried on a carpet and should be made in the original box, which is part of the product. The shoes made without box or in a box damaged may be rejected and returned to the customer.
The lingerie and swimwear must be tried on over underwear, without removing the protective sticker.
If the adhesive should be removed or the clothes crumpled, the return will not be accepted and will be returned to the customer.
We will not accept returns that do not meet all the requirements.
The return must be addressed to: Andrea Agnetti srl via Peranzoni 17 / a 62100 Villa Potenza (Mc) Italy.
To make the return, see the paragraph "Returns procedure".
Foreign Exchange (Exchanges)
And 'possible to replace the purchased product to only one other similar size or different measure within 10 days from the date of delivery, provided that it is available.
Changes requested after the deadline may be accepted only at the discretion of Andrea Agnetti srl.
To make the change you need to send an e-mail with a request to change to To change wait for permission to change issued by Andrea Agnetti srl. Unauthorized exchanges are not accepted. Please refer to the provisions in the section "Procedures for Return".
The return of the product does not involve the payment of postage.
Enter the new size / fit, respecting the conditions of the return process. If you want to change to another article it is recommended to request a refund and to make a new purchase separately.
The replacement product will be sent to you via UPS at no additional shipping costs.

Defective goods (Defective merchandise)
Are considered defective products received already damaged or that manifest defects.
You can ask for exchange of the defective product within 10 days from the date of delivery, following the same steps of Returns / Exchanges.
In such cases, Andrea Agnetti Ltd. will replace the defective item with an identical one, if available, or to repair it if possible.
The replacement product will be sent to you via UPS at no additional shipping costs.
If the replacement or repair of the product were not possible Andrea Agnetti srl shall be repaid. The rebate, including shipping costs when it comes to defective product origin, is made on the same credit card and debit card used by the customer for payment.
Made gifts
In the case of products purchased and sent as gifts, the return can be exercised exclusively by the customer and in no case the gift recipient, following the same steps deiResi / Exchange.
It is understood that the integrity of the product and an essential condition for the exercise of the right of withdrawal.
Refunds (Reimbursements)
The customer is not satisfied with the product received may exercise made within 10 days from delivery date.
Please refer to the same mode of delivery of products expressed in paragraph Returns / Exchanges.
The refund of the price of the returned products is made within 15 working days from the date when Andrea Agnetti Ltd. has received the returned product as directed.
The rebate is made on the same credit card and debit card used by the customer for payment, delivery costs (unless it is defective products at the origin).
Customs duties and sales taxes are non-refundable for orders placed outside the EU.

Legal notice and conditions of use (Legal notes and Conditions of Use)
The site and operated by Andrea Agnetti srl.
L 'access to and use of this website require reading, knowledge and acceptance of these Terms and Conditions and Privacy Policy ("Privacy Policy").
Andrea Agnetti srl can upgrade at any time the General Conditions of Use and Privacy Policy.
Using you accept the Terms of Use and Privacy Policy, as well as posted on the site.
You can consult at any time the current Terms of Use and Privacy Policy by clicking on "Sales Policy" or "Privacy" from the menu at the bottom of the page.
Security and personal data
Andrea Agnetti Ltd. has adopted security measures to protect against unauthorized use or access the data and personal information provided.
The bank details are not recorded or retained on the site, but are kept in a secure database of the bank used by Andrea Agnetti srl and which appears on the transaction page exclusively for the purposes of commercial transaction.
As Andrea Agnetti srl has taken all possible precautions to ensure the security of personal data must be kept in mind that the transmission of data on the Internet is never completely safe and that any information disclosed online can be collected and used by subjects other than those to whom it was directed.
The Privacy Policy (see "Privacy Policy") governs the processing of personal data communicated to Andrea Agnetti srl through the site
Andrea Agnetti Ltd may change, amend and / or rectify the Privacy Policy at any time; Refer to the current text in the section on "Privacy".
Intellectual property (Intellectual Property)
All Site Content (drawings, illustrations, photographs, text, graphics, descriptions, trademarks, images, video) and the exclusive property of Andrea Agnetti srl or granted to it under license.
It 'may not reproduce, distribute, publish, distribute, copy, modify or sell by any means, partly or wholly, the contents of
It can print material for personal use only and not commercial.

Limitation of Liability - Disclaimer of Warranty (Limits of responsability - warranty exclusion)
The site may contain imperfections and Andrea Agnetti Ltd. does not guarantee that they are correct.
The site and its contents are provided "as is" and "as available".
With the use of the site, the User shall bear all risks associated with their use and assumes all liability for any loss of use, loss of data and costs related to the activities of assistance and repair hardware and / or software used in connection with the site. You agree that you will not believe Andrea Agnetti srl responsible in any way for any damages arising or resulting from the use of or relating to the site.
Governing Law and Jurisdiction (Applicable law and forum-)
These Terms are governed by Italian law and are in Italian.
In case of disputes, and the exclusive jurisdiction of the court.